SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

Object above faceplate isn't clickable

7/4/2025 1:02 PM	Rate (0)
LWRobin Joined: 7/27/2023 Last visit: 8/14/2025 Posts: 2 Rating: (0)	I recently upgraded my project and hardware to Tia V20 Upd 2. Now I can't seem to be able to press buttons or text boxes that are placed above a faceplate on the actual panel. The object is placed in Layer_10 while the faceplate is placed in Layer_3 for example. Moving the button/text box outside the faceplate's area but still in their respective layers makes the button/text box clickable again. It's IMPOSSIBLE that we're the only ones figuring this out. Any known fixes?

Suggestion To thank Quote Answer

7/4/2025 5:01 PM	Rate (0)
alanTI Member Joined: 7/5/2021 Last visit: 9/2/2025 Posts: 220 Rating: (29)	I am running the latest available update in PC RT and i do have some clickable objects above faceplates. everything works as expected on my part.

Suggestion To thank Quote Answer

7/7/2025 5:14 AM	Rate (0)
Stefan Arcularius Platinum Expert Joined: 1/21/2013 Last visit: 8/29/2025 Posts: 4087 Rating: (633)	Hi LWRobin, Similar problems were reported with WinCC Unified Comfort panels and Image Version V20.0.0.0. However, these issues have since been resolved in Version V20.0.0.2. These issues are not widespread because they require specific configurations. If you are experiencing an issue, submit a support request so your problem can be analyzed. Kind regards Stefan

Suggestion To thank Quote Answer

7/7/2025 8:41 AM	Rate (0)
LWRobin Joined: 7/27/2023 Last visit: 8/14/2025 Posts: 2 Rating: (0)	Hmm.. Thanks for your replies. Good to know that this is not a widespread issue. Even more annoying that it is our issue. I will submit a SR. Thanks.

Suggestion To thank Quote Answer

Share this page:

Share this page on...