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Programming remote Logo

Created by: Vippi at: 4/4/2019 3:20 PM (8 Replies)

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4/4/2019 3:20 PM	Rate (0)
Vippi Experienced Member Joined: 9/24/2008 Last visit: 10/7/2024 Posts: 106 Rating: (4)	Hi everybody, I have to program a brand new Logo (our costumer purchased a new one after a a water damage) using a VPN connection. Our customer settled IP subnet and gateway on Logo menu, I can ping it but download is not possibile. Logo Comfort recognize the Logo, asks for password (I used default LOGO) but download doesn't start, i receive a "you must use a newer version of this program" but I already have the latest upgrade (8.2) With the same VPN connection I can easily access a S7-1200 and Comfort HMI of tha same plant, so I think it is all a Logo Comfort bug...
	Last edited by: Vippi at: 4/4/2019 3:24:08 PM
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4/4/2019 3:25 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 9/7/2025 Posts: 35933 Rating: (4498)	Please start a Support Request.

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4/4/2019 3:51 PM	Rate (0)
Jay. Posts: 1283 Rating: (105)	Maybe the problem is your LOGO hardware selection in the project you are trying to download is not the same as what is actually being installed in the plant. Just ensure both are of the same version hardware.
Jay. Posts: 1283 Rating: (105)
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4/4/2019 4:03 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 9/7/2025 Posts: 35933 Rating: (4498)	Jay. Maybe the problem is your LOGO hardware selection in the project you are trying to download is not the same as what is actually being installed in the plant. Just ensure both are of the same version hardware. No, then would not ask to a password.

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4/4/2019 4:05 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 9/7/2025 Posts: 35933 Rating: (4498)	Asking for password can be: - Wrong IP address - no entry of a IPaddress in IP field - problems with connection

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4/4/2019 4:06 PM	Rate (0)
Jay. Posts: 1283 Rating: (105)	In my case it happened befoee, when connecting through WiFi, the LOGO asked for password. If I connect the same LOGO through direct RJ-45 ethernet connection, it doesn't ask for password. Maybe I am overlooking something?
Jay. Posts: 1283 Rating: (105)	Last edited by: Jay. at: 4/4/2019 4:07:07 PM
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4/4/2019 4:07 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 9/7/2025 Posts: 35933 Rating: (4498)	Have I wrote. ixo65 Asking for password can be: - Wrong IP address - no entry of a IPaddress in IP field - problems with connection

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4/4/2019 4:23 PM	Rate (0)
Luna08 Experienced Member Joined: 5/13/2016 Last visit: 1/15/2022 Posts: 66 Rating: (5)	Last week I had the exact same message while downloading a program at a customers facility Vippi "you must use a newer version of this program" In my case I had selected the wrong network adapter at the network interface (was set to an VM Ware adapter instead of the physical adapter. See attached screenshot. Although I did had the wrong interface selected it did give the "green mark" when testing the connection, also it did ask for the password. As mentioned, after typing the password I got the message to upgrade to a newer version. Not sure if this is related to what you have, but I see some similarities Attachment LOGO.png (254 Downloads)

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This contribution was helpful to 1 thankful Users ixo65

4/4/2019 4:34 PM	Rate (0)
Jay. Posts: 1283 Rating: (105)	In my case, it let me to download only after entering the password through WiFi connection. So it's not really a problem with connection, but the change in Network adapter prompted a password. It happens in all LOGO connection when I tried through WIFI for download/upload. ixo65 Have I wrote. ixo65 Asking for password can be: - Wrong IP address - no entry of a IPaddress in IP field - problems with connection
Jay. Posts: 1283 Rating: (105)
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