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Has anyone implemented "Remote Diagnosis" via internet from local PG/PC to remote WinAC?

8/11/2008 7:15 PM	Rate (0)
Torpedo1215a Advanced Member Joined: 3/22/2008 Last visit: 2/25/2024 Posts: 63 Rating: (0)	Our customer asked a question about "Remote Daignosis". It would save a lot of money when customer's machine meets WinAC issue but maker are far away from the site. That's why customer asked that kind of question. br, Barry 8/12

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8/14/2008 3:49 PM	Rate (0)
jklm Platinum Member Joined: 12/22/2006 Last visit: 1/25/2022 Posts: 1742 Rating: (309)	Hello, A lot of information is available here: http://support.automation.siemens.com/WW/view/en/26662448
	Best regards jklm Suggestion was helpful? Feel free to rate it.
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9/1/2008 2:20 PM	Rate (0)
Torpedo1215a Advanced Member Joined: 3/22/2008 Last visit: 2/25/2024 Posts: 63 Rating: (0)	Hi edr, I have problems when I downloaded HW Config and progam to remote WinAC as below, 1.Download in HW Configwindows is ok except restart WinLC. Err msg: connection could not be established. 2.Unable to copy the block OB1 in SIMATIC Manager windows. Err msg: Online: connection could not be established. The connection partner is not responding. Strange thing is I have to enter actual IP address(via DDNS)after I clicked "Download". Best regards, Barry 9/1

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9/2/2008 8:22 PM	Rate (0)
jklm Platinum Member Joined: 12/22/2006 Last visit: 1/25/2022 Posts: 1742 Rating: (309)	Hello, I would check if I can reach the remote PC (with a Ping for instance). During tests, I would also disable the firewall of the remote PC. And I recommand to install a kind of remote desktop access, just to be able to take overthe screen of the remote PC. Be sure also that the WinLC control panel is running (start it with the remote desktop access if required). You can only download if the WinLC process is running.
	Best regards jklm Suggestion was helpful? Feel free to rate it.
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9/9/2008 1:25 PM	Rate (0)
RKarczewski Posts: 107 Rating: (1)	If you want to connect WinAC via windows firewall you need configuration an exception for this connection. Shortcut in attachment. Attachment WindowsFirewallException.JPG (361 Downloads)
RKarczewski Posts: 107 Rating: (1)
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