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| 6/12/2020 4:39 PM | |
Joined: 3/11/2015 Last visit: 11/18/2024 Posts: 68 Rating:
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Same issue was encountered by one of our Client couple of days back, received call saying HM(TP 1500) screen is filled with the above messages even on powering it up again & no other screen. Tried pinging the HMI with its IP address & tried to factory reset/ OS update,take backup via prosave V13 & V15, nothing worked, since couldn't establish connection with HMI via pinging its IP address. Then found the HMI to be factory reset since the IP address was absent & Interface Type was ISO, on accessing the device via Accessible devices from TIA Protal V13 & V15, both. Then after accessible device, displayed the device via "SHOW" button & in "Online & diagnostics" set its IP address, & downloaded Pack & Go (project is in TIA 13) file as I had it, you can try by creating any other project with same HMI in any TIA version & download as you download into a fresh HMI. But via Pack & Go file could only install Runtime & couldn't load the project as encountered error as "Loading failed", but now I got the the Runtime screen, went to "Transfer" under settings & set IP address as it was absent & Interface as "Ethernet", then I could download the same Pack & Go file completely without any error, without overwriting the Recipe, but later found no Recipes in the HMI & plus licenses were also absent (Audit & Simatic Logon Service licenses), making it evident that HMI has gone through Factory reset. Have placed Support Request too, will be asking Siemens Technical Team for the possible cause behind getting this "Factory Reset initialized" message automatically without initiating it, as our Client didn't. Will share with you if I get any reply on it. Regards, CoreGuy ------------------------------------------------------------------------------------------ |
Last edited by: The Helping Hand at: 06/15/2020 11:20:59New subject after splitting |
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| 6/12/2020 4:45 PM | |
Joined: 12/18/2014 Last visit: 11/18/2024 Posts: 34239 Rating:
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Hello CoreGuy, please be so kind and don't post twice or more for the same problem. Thanks |
| 6/15/2020 11:22 AM | |
Joined: 8/21/2014 Last visit: 11/15/2024 Posts: 1024 Rating:
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As mentioned by ixo65, please don't post questions multiple times -> Closed. Use: Getting message on panel KP700 comfort after update of l'OS by simatic prosave |
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