Abdalkader

I faced the same problem once before and for my situation it wasn't any thing related to software it were the Hmi panel screw nails it were tied very tightly to the cabinet which affected the HMI panel touch , the problem solved after releasing the screws a little bit . It's very rare to happen but it may help

Wago

Hello,
1-I will make OS update+Touch recalibration.
2-If fail,I will change the panel.
3- I have a copy of the program"programmedwith protool"
4-I make migration into MP 377using Wincc flexible 2008 SP2then migrating into Comfort panel using TIA portal V11
It is easy for me to do that.

Best regards........

Abdalkader

I faced the same problem once before and for my situation it wasn't any thing related to software it were the Hmi panel screw nails it were tied very tightly to the cabinet which affected the HMI panel touch , the problem solved after releasing the screws a little bit . It's very rare to happen but it may help

IBN-Service

Abdalkader

I faced the same problem once before and for my situation it wasn't any thing related to software it were the Hmi panel screw nails it were tied very tightly to the cabinet which affected the HMI panel touch , the problem solved after releasing the screws a little bit . It's very rare to happen but it may help

100%

Yes, that happens some times!
If fixing screws tightened to hard, touch may have problems.

So it is important to take care of the torque indication in assembly instructions.

Wago

Hello,
We have Simatic MP 370touch 12 inch
Sometimes,the touch not work and weneed to turn power off then on many times.
1-What is the reason for this problem ?
2-What is the solution?

Best regards........

Nicky123

Wago

Hello,
We have Simatic MP 370touch 12 inch
Sometimes,the touch not work and weneed to turn power off then on many times.
1-What is the reason for this problem ?
2-What is the solution?

Best regards........

Sometimes this problem may occur due to interference on communication.

Once you start machine initially at that time may be heavy load motor or drives also starting.

That create high noise and if your profibus or any communication cable between plc & hmi is passing through the same route then it may have high interference due to that it can hang the hmi.

Once u restart the hmi it will be reset in hmi and again starts as usual bexcuse now ur heavy loads has already is startup condition. So it will not create high noise once it has been started.

Nicky123

Wago

Hello,
We have Simatic MP 370touch 12 inch
Sometimes,the touch not work and weneed to turn power off then on many times.
1-What is the reason for this problem ?
2-What is the solution?

Best regards........

Sometimes this problem may occur due to interference on communication.

Once you start machine initially at that time may be heavy load motor or drives also starting.

That create high noise and if your profibus or any communication cable between plc & hmi is passing through the same route then it may have high interference due to that it can hang the hmi.

Once u restart the hmi it will be reset in hmi and again starts as usual bexcuse now ur heavy loads has already is startup condition. So it will not create high noise once it has been started.