Hi,

Looking at the printscreen I can see that you have six V18 MultiUser licenses.

They are all listet as the six bottom licenses.

Then you have six V18 upgrade licenses. These you do not need since it does not make sense to upgrade V18 to V18.

But you have seven V19 upgrade licenses so if you select one of the V18 licenses (one of the bottom six) and then select "License Keys -> Upgrade", then it should be able to upgrade the selected license.

Do the same for each of the six licenses.

Best regards

.

Hi,

To perform the license upgrade, please note the following:

• To upgrade, you must select the V18 floating license; the Automation License Manager will look for the appropriate upgrade license.
• The license must be on the hard drive, not on a USB flash drive.
• To avoid problems, I recommend moving unneeded V18 upgrades to another location (e.g. USB flash drive).

Kind regards
Stefan

You could try and remove the V18 upgrade licenses by moving them to a usb stick and unplugging it (do a save remove) and then see if you can upgrade the licenses.

Otherwise open a support request.