Scout V4.4 - Error when opening HW-Config

Hello Everyboby,

Please I need your help ASAP. I've been using the Scout V4.4. HF2 normally in my laptop with Windows 7 Professional SP 1.

Last month we bought a new laptop for our customer. So I installed all Simotion Scout SWs like in my laptop.

The point here is that the Scout is not working accordingly in customer's laptop. I can open a project normally and compile without erros. But when I try to open the HW-Config, it appears a error (attached file).  I reinstall the Scout SWs and the problem persists.

It's important to mention that this new laptop had Windows 10 installed and we reinstall the Windows 7 in order to run the Scout V4.4 HF2. I don't know if this problem is related to this changed operational system.

I thank you in advance!

Regards,

Hello, strange and hard problem to solve.

If it fails opening the HWCFG then I think there is a problem in Step 7 5.5 installation, so I would try to reinstall that Step 7 software and try again.

If error persist, just try to make a new project and open its HWCFG and check if it opens, so at least you know that everything is ok .

Then if you are able to open your new project's HWCFG but you are not able to open the actual project's HWCFG then you can try to copy the Simotion programs and libraries, etc etc in the new project ... And rebuild the hardware configuration by recreating it... I know it's a mess, but if the installed software is ok then it could be something corrupted in the archive of your project. Eventually retry to open the project starting from another backup of it.

Just one note, that is not much relevant...

One time in the past I passed from Scout 4.3 to Scout 4.4 TIA (not standalone like yours, but it was 4.4). THe program for the 4.3 worked flawlessly, but under 4.4 environment it gave strange errors during compile. After 2 days of tests I sent it to Siemens and they told me the reason:

my Simotion was named (under 4.3) My_Simotion (note the underscore "_"). I simply renamed it as "MyxSimotion" and all went fine immediately... SO just a tip, never use Underscores with provinet names or names of any devices...

The software installed must match between the two laptops, so please compare them as the menu help\about\system info

pigroplc

Hello ChristophD,

When I create a new project the HW-Config opens normally! So the problem is not in the STEP7.

I can open the actual project SW's HW-Config in another laptop, without problems and cannot open any SW in this new laptop.

I tested with 4 diferent SW's project and all of them I can open normally in my laptop, but not in the new laptop I've just bought.

The problem also occurs whwn I try to open the NetPro. There is another error.

I think the problem is on the Windows 7, but I don't know where to find it and how to fix it.

Regards

Hello pigroplc,

I checked the version and files at menu 'help\about\system info' and the SW's are identical.

The problem also occurs when I try to open the NetPro. There is another error.

I think the problem is on the Windows 7, but I don't know where to find it and how to fix it

AutoGen_158178

Hello pigroplc,

I checked the version and files at menu 'help\about\system info' and the SW's are identical.

The problem also occurs when I try to open the NetPro. There is another error.

I think the problem is on the Windows 7, but I don't know where to find it and how to fix it.

Thanks!

 Hello, I am Davinator, not ChristophD.

I know about Siemens more or less 1/1000th of what Crhis knows...

Probably there are some GSD files that are creating troubles, I dont know....

Honestly what I would do is to start from a new project and recreating the entire HWCFG... Then exporting Simotion programs and libraries ....

You error is something of internal that cannot be solved online... It would require a very deep analysis of the memory of your computer that more or less nobody is able to do

AutoGen_158178

Hello ChristophD,

When I create a new project the HW-Config opens normally! So the problem is not in the STEP7.

I can open the actual project SW's HW-Config in another laptop, without problems and cannot open any SW in this new laptop.

I tested with 4 diferent SW's project and all of them I can open normally in my laptop, but not in the new laptop I've just bought.

The problem also occurs whwn I try to open the NetPro. There is another error.

I think the problem is on the Windows 7, but I don't know where to find it and how to fix it.

Regards

Hello Christoph,

Please see below my answers:

1.) do you have MS Office installed on the System? If yes the same like on the one who is working?

Answer: No, in this new laptop the MS Office is not installed. Only the Simotion Scout + DCC are installed. Could it be the problem?

2.) same Step7 version on both systems?

Answer: Yes

3.) can you switch to english , i cant read the error message

Answer: The error message in English is: "The server threw an exception"

4.) you say that you can compile, but in the screen in the pdf the compile is not working :(

Answer: I can comple by the icon "Save project and compile changes". If I complie "Save and recomplie all" the error you saw appears. Please see the attached messages errors: when I try to open the HW-Config, when I try to open the NetPro and when I try ro "Recomplie all".

Regards

Jorge

I think it's clear the issue coming from the hardware configuration. Can you open the project with the Step7 instead of the Scout and open the hardware configuration?

pigroplc