6/28/2023 11:53 AM | |
Joined: 1/21/2013 Last visit: 7/15/2024 Posts: 2983 Rating: (469) |
Hi, I'm sorry, but it looks like you purchased the wrong upgrade license. Your upgrade probably has one of these two order numbers: 6ES7810-4CC12-0YE5, 6ES7810-4CE12-0YE5. These licenses are for upgrading from STEP 7 ≥ V5.3 to the current V5.7. However, your existing license is for STEP 7 Professional, which is more than STEP 7, so you would have needed other upgrades. You should contact your local sales representative to find a solution, as licenses are usually non-returnable. Kind regards |
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