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TP700 Comfort. The OS does not boot

Created by: mr_ovchinnikov at: 6/13/2017 12:38 PM (41 Replies)

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12/2/2019 7:44 AM	Rate (0)
nirman Member Joined: 11/23/2016 Last visit: 12/17/2022 Posts: 1 Rating: (0)	Hello All, Did any one get the solution for this panel booting problem? Actually i am facing the same problem in TP700 Comfort panel. I have tried the same methods to OS update & reset to factory setting but no result comes. Is any other way to restore the panel without sending to service center? kindly suggest. Attachment IMG_20191202_113245.jpg (699 Downloads)

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12/12/2019 10:51 AM	Rate (0)
T_Ebrahem Silver Member Joined: 1/2/2017 Last visit: 7/23/2024 Posts: 285 Rating: (24)	Hello everybody, Finally I succeded with the TP1200 OS update and factory reset using ProSave. I followed the following steps: 1- Stop the runtime of your panel and go to Transfer, change the transfer channel to Ethernet and press OK. 2- in ProSave, choose Ethernet connection type. fill in the IP address of the panel. make sure that your PC see the Panel by pinging it for example. 3- in ProSave, go to OS update. choose the right image file, check Reset to factory settings checkbox, fill the MAC address. you can find the MAC on the back of your TP panel. 3- Press Update OS and accept the warning message. 4- ProSave will ask you to boot your HMI device, to do that you have to go to OP icon in your panel (same location as the first point above). the OP properties will popup, go to Device tab, click on Reboot button, Then choose Prepare for Reset. then HMI will show blank page with text telling that the panel is ready for OS update and factory reset. 5- wait for the ProfSave, after few seconds it will see the panel and it will start to Update and reset. thats all.............. Regards T_Ebrahem
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This contribution was helpful to 2 thankful Users chikuyfai omuralpyildiz

12/17/2019 11:19 PM	Rate (0)
j mr j Experienced Member Joined: 4/21/2015 Last visit: 7/21/2024 Posts: 56 Rating: (2)	it is ok but our panels dont start windows & stuck at Simatic HMI nirman Hello All, Did any one get the solution for this panel booting problem? Actually i am facing the same problem in TP700 Comfort panel. I have tried the same methods to OS update & reset to factory setting but no result comes. Is any other way to restore the panel without sending to service center? kindly suggest.

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12/17/2019 11:25 PM	Rate (0)
j mr j Experienced Member Joined: 4/21/2015 Last visit: 7/21/2024 Posts: 56 Rating: (2)	nirman Hello All, Did any one get the solution for this panel booting problem? Actually i am facing the same problem in TP700 Comfort panel. I have tried the same methods to OS update & reset to factory setting but no result comes. Is any other way to restore the panel without sending to service center? kindly suggest.

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12/20/2019 3:53 AM	Rate (0)
AutoGen_1848723 Experienced Member Joined: 6/28/2017 Last visit: 3/7/2023 Posts: 2 Rating: (0)	I think it is no way to restore OS image. You must send the device to repair center.

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6/19/2020 8:35 AM	Rate (0)
chikuyfai Regular Member Joined: 7/19/2016 Last visit: 10/9/2023 Posts: 14 Rating: (0)	Dear Sir, Are you found solutions for TP700 comfort OS booting issue. Or you konw any who got solutions for same. Wizard Hello, Did you try to connect using Prosave. And by Ethernet. Select the option "Reset to factory settings", then you have to insert the MAC Address of panel. See also the following link: How do you do an "Operating system update" (OS update) or "Reset to factory settings" on operator panels? Best regards, Wizard

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6/19/2020 8:41 AM	Rate (0)
chikuyfai Regular Member Joined: 7/19/2016 Last visit: 10/9/2023 Posts: 14 Rating: (0)	I think this a not applicable when TP comfort panel was not booting up right? T_Ebrahem Hello everybody, Finally I succeded with the TP1200 OS update and factory reset using ProSave. I followed the following steps: 1- Stop the runtime of your panel and go to Transfer, change the transfer channel to Ethernet and press OK. 2- in ProSave, choose Ethernet connection type. fill in the IP address of the panel. make sure that your PC see the Panel by pinging it for example. 3- in ProSave, go to OS update. choose the right image file, check Reset to factory settings checkbox, fill the MAC address. you can find the MAC on the back of your TP panel. 3- Press Update OS and accept the warning message. 4- ProSave will ask you to boot your HMI device, to do that you have to go to OP icon in your panel (same location as the first point above). the OP properties will popup, go to Device tab, click on Reboot button, Then choose Prepare for Reset. then HMI will show blank page with text telling that the panel is ready for OS update and factory reset. 5- wait for the ProfSave, after few seconds it will see the panel and it will start to Update and reset. thats all.............. Regards T_Ebrahem

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3/19/2021 8:26 AM	Rate (0)
Chrisfur Advanced Member Joined: 7/31/2009 Last visit: 9/5/2024 Posts: 1 Rating: (0)	Sorry for reviving an older post, I came across this whilst having an issue updating a 1200 Comfort last night. The firmware update failed when downloading to the HMI via TIA and had the white boot screen. I was using Ethernet connection and OS Update with the reset to factory settings and the MAC address of the HIM in Prosave, but kept getting the 'Error during initalization of communication' message. I finallly got it working after checking the PG/PC interface dialogue via Control Panel and finding that it had been set to 'None'. Worked first time after setting it back to the correct my NIC.

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This contribution was helpful to 1 thankful Users Jen_Moderator

10/29/2021 4:40 PM	Rate (0)
DC10 Member Joined: 12/4/2018 Last visit: 7/11/2024 Posts: 3 Rating: (0)	I have the same problem on a TP 700, it seems there is no solution. I believe we have to use the HMI for spare parts

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7/10/2023 6:25 AM	Rate (0)
ghader Regular Member Joined: 3/1/2016 Last visit: 8/30/2024 Posts: 1 Rating: (0)	unknown user Hello All, Did any one get the solution for this panel booting problem? Actually i am facing the same problem in TP700 Comfort panel. Is any other way to restore the panel without sending to service center? kindly suggest. ghader hasanpoor mr_ovchinnikov Hello, The OS and the working project are not loaded on the TP700 Comfort operator panel (6AV2 124-0GC01-0AX0). When the power is turned on, the panel displays the initial screen with the inscription "SIMATIC HMI", runs through several squares meaning the download, that's all. See the photo. The operating system does not load. The panel was working with a working project, stood on the site, worked for more than 2 years. With the panel no action was taken, the picture was lost, and no longer loaded. I tried to boot the OS via TIA Portal and through Simatic ProSave. I tried various interfaces MPI / Profibus DP, Ethernet, USB. When trying to find the panel, the messages "No accessible device found in selected network" and "Scan completed. 0 compatible device of 0 accessible devices found ". Tell me, what can I do?

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