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HMI remote firmware update failed

Created by: thanozn at: 9/15/2014 5:12 PM (7 Replies)

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9/15/2014 5:12 PM	Rate (0)
thanozn Bronze Member Joined: 7/29/2008 Last visit: 11/11/2024 Posts: 97 Rating: (4)	After a firmware update at TP700, through teleservice basic IE failed the HMI communication says connection failed the selected online target is no reachable. TP700 has changed its default name HMI_1 to cp7bootce Is there any way to resume update? IPs used ET200S CPU/router 192.168.0.1 TP 700 192.168.0.2 TS basic IE 192.168.0.35 TP700 message Version 01.00.41.00 MAC 00-0B-0B-68-06-94 Update of operating system and reset to factory settings initiated by the user. Please update the operating system with reset to factory settings. Panel is waiting 1.0 minutes for updates.
	Last edited by: thanozn at: 9/15/2014 5:45 PM
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9/16/2014 7:11 AM	Rate (0)
K!ke Posts: 1299 Rating: (136)	Hello, did you try to reset to factory settings? http://support.automation.siemens.com/WW/view/en/19701610 K!ke
K!ke Posts: 1299 Rating: (136)
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9/16/2014 8:56 AM	Rate (0)
thanozn Bronze Member Joined: 7/29/2008 Last visit: 11/11/2024 Posts: 97 Rating: (4)	Thank you K!ke for your reply. I did manage to reset to factory settings through Teleservice, On line diagnostics, reset. not through TIA. But when I try to "update operating system" 1. with start search I get a message "scanning and information retrieval completed. 1 problem found." 2. when I try to Update, I get a message: Extended Download to device 0132:000002 Connection failed the selected target could not be reached. Can I do something with that?
	Last edited by: thanozn at: 9/16/2014 11:46 AM Last edited by: thanozn at: 9/16/2014 9:01 AM
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9/16/2014 11:58 AM	Rate (0)
thanozn Bronze Member Joined: 7/29/2008 Last visit: 11/11/2024 Posts: 97 Rating: (4)	I believe reset was not succesful, this is why I get on the HMI screen: Update of operating system and reset to factory settings initiated by the user. Please update the operating system with reset to factory settings. Panel is waiting 1.0 minutes for updates. I come to a conclusion that factory reset cannot be performed with teleservice TS adapter basic IE with dialup, but only via USB or Ethernet connection.

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9/17/2014 3:37 PM	Rate (0)
K!ke Posts: 1299 Rating: (136)	Hello, with "reset to factory settings" you can also update the firmware if you choose the current image version in prosave. Why do you use the TS Adapter if you can see the panel? K!ke
K!ke Posts: 1299 Rating: (136)
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9/17/2014 5:04 PM	Rate (0)
thanozn Bronze Member Joined: 7/29/2008 Last visit: 11/11/2024 Posts: 97 Rating: (4)	You are right K!ke, "reset to factory settings" was not succesful. It was not possible with TS Adapter IE basic and dialup modem. Even through the accesible nodes, where there is a reset button. I cannot access the screen (it is located in another country at clients site), but the operator provided the screen information. The only way now is to ask clients personnel to perform a factory reset through prosave. I do not understand why a factory reset is not possible with teleservice, but only with ethernet or usb connection. I would like to know if the TS adapter IE advanced(VPN)was used instead, would it be possible to perform a factory reset?

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9/18/2014 7:00 AM	Rate (0)
K!ke Posts: 1299 Rating: (136)	Hello, I didn't try it with the teleservice adapter so far. But with a VPN (Softnet Security Client on myEngineering PC) I updated the firmware successfully. I didn't notice any differences between the remote download and direct download... K!ke
K!ke Posts: 1299 Rating: (136)
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6/14/2018 1:35 PM	Rate (0)
Wit_Moderator Moderator Joined: 8/21/2014 Last visit: 11/15/2024 Posts: 1024 Rating: (14)	New question published by Rytis is split to a separate thread with the subject Cannot update TP700 Comfort panel . Best regards The Helping Hand
	My Forum is the place to personalize your profile, track your topics, and maintain content that interests you. Best regards Wit_Moderator
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