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Procedure when licence is lost

Created by: Pandiani at: 12/14/2006 7:14 PM (10 Replies)

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12/14/2006 7:14 PM	Rate (0)
Pandiani Bronze Member Joined: 10/31/2005 Last visit: 9/4/2024 Posts: 366 Rating: (31)	Hello people, We have bought Siemens PG and STEP 7 and S7-SCL. We transfered licences from supplied floppy disks to hard drive and everything works fine. However, I wonder what if hard disk fails or similar and licences stays captured and inaccessible? I assume we'll need to contact nearest Siemens representative, but don't know what is happening next. Does Siemens provide new licences or what? Are they free of charge? I hope we'll never experience something similar, I'm just curious, what to do in such cases? Thanks for help.

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12/14/2006 8:48 PM	Rate (1)
mmckay Bronze Member Joined: 9/21/2006 Last visit: 5/25/2023 Posts: 247 Rating: (65)	If your license is lost, you can either run in demo mode, use the provided emergency license, or generate an emergency license, depending on which product is involved. This is to keep you running until you have an opportunity to contact Siemens Technical Support. To get a license recovered, contact Siemens Technical Support. You will need to have a computer running Automation License Manager available, and will need to have the KHE ( = serial) number of the orginal license. The KHE number is written on the label of the yellow or red license diskette that the license originally came on. I think it is also on the license certificate. It is never a bad idea to record these KHE numbers in case you can't find thelicense diskette. With this information, the Siemens support technician will have you run the License Key Recover Wizard in Automation License Manager. You will enter the license information, and Automation License Manager will generate a "request code". The Siemens support technician will verify this request code and give you a "Activation code" that you will enter. Automation License Manager will then regenerate the license. The whole process takes just a couple of minutes, and can be done over the telephone in nearly all cases.

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12/15/2006 9:07 AM	Rate (0)
Pandiani Bronze Member Joined: 10/31/2005 Last visit: 9/4/2024 Posts: 366 Rating: (31)	Thank you mmckay, I know general procedure now. Yes, you're right, there is a KHE number both on yellow disk and on licence certificate which is located on the box in which cd and yellow disk are provided. Also, I know this procedure is free of charge, sothere is noadditional costs. Cheers!

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12/17/2006 3:17 PM	Rate (0)
Late Platinum Expert Joined: 1/7/2006 Last visit: 11/17/2023 Posts: 2705 Rating: (318)	Hi Pandiani, Please held your license disks on a safe place, because when there is something wrong they might ask to make a hardcopy of the disk(s). Also save the license that's is coming on paper carefully somewhere where you can find it back easily.
	I hope that the answer will help, if you have still questions, don't hesitate to ask me. All the best, Late Never say never, think in solutions, not in trouble......
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12/21/2016 11:51 AM	Rate (0)
sarfaraaz14 Posts: 1 Rating: (0)	How can I get lost license back, \|I have serial number with me.
sarfaraaz14 Posts: 1 Rating: (0)
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12/21/2016 11:54 AM	Rate (2)
Ste39 Platinum Member Joined: 1/21/2013 Last visit: 10/23/2024 Posts: 4620 Rating: (708)	sarfaraaz14 How can I get lost license back, \|I have serial number with me. Hello, please have a look and you must have the CoL "Certificate of License" go below on the FAQ How can you recover defective licenses and authorizations? - ID ...
	Last edited by: Ste39 at: 12/21/2016 12:05:03 PM Last edited by: Ste39 at: 12/21/2016 12:06:17 PM
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This contribution was helpful to 1 thankful Users BilgeErdogdu

8/28/2018 10:41 AM	Rate (0)
paresh_ramdya Experienced Member Joined: 9/20/2017 Last visit: 10/26/2024 Posts: 27 Rating: (0)	Dear all, I am having an simatic manager step7 v5.5 and i have installed it before 3 years, but my licence for the step7 get removed or lost when i installed step7 microwin, now in automation licence manager it is showing trial for it. now i lost my licence stick also.

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8/28/2018 10:47 AM	Rate (1)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 11/18/2024 Posts: 34239 Rating: (4263)	In the post above yours is a link. Follow him...

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This contribution was helpful to 1 thankful Users BilgeErdogdu

1/3/2021 11:15 AM	Rate (0)
Golam Rasul Chowd... Posts: 3 Rating: (0)	Hi Pandiani, Did you recovered simatic Step 7 V5.5 license? If yes, tell me the procedure. I've lost my license key.
Golam Rasul Chowd... Posts: 3 Rating: (0)
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1/3/2021 11:58 AM	Rate (0)
dchartier Grandmaster-Expert Joined: 9/27/2006 Last visit: 11/18/2024 Posts: 12294 Rating: (2691)	Hello Golam Razul Chowdhury; Have you read the earäier replies in this thread? mmckay, Late and Ste39 have all provided clear answers. Once again: make sure that you have the paper cerification of your purchase of the license (CoL: Certificate of License) that you received with the original license, use the Support Request link at the top of this page, fill it out correctly, and wait for the callback from a Siemens tech. This will generally happen within 24 hours, and the technician will guide you in restoting your lost license, after asking a few questions on the CoL. Hope this helps Daniel Chartier

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