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problem install support package

9/14/2021 2:43 PM	Rate (0)
jpro71 Member Joined: 3/9/2021 Last visit: 12/23/2021 Posts: 13 Rating: (0)	Hello, I try to install new support package, but each time the sofware say me "TIA Portal running, stop TIA Portal", my problem is: all TIA porject is close, I have only one TIA Portal open (just for install support package)... Some body can help me? Attachment PB_support_package.png (202 Downloads)

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9/14/2021 2:51 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	close the tia portal, the hsp installer will stay active and if portal is closed the OK button will be active
	Last edited by: ChristophD at: 09/14/2021 14:51:51
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9/14/2021 2:53 PM	Rate (0)
jpro71 Member Joined: 3/9/2021 Last visit: 12/23/2021 Posts: 13 Rating: (0)	ChristophD close the tia portal, the hsp installer will stay active and if portal is closed the OK button will be active It is impossible to close TIA if hsp installer is open! :-(

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9/14/2021 3:04 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	no is possible quit the message 0031:000003 close then the dialog in tia with the hsp list then close tia after the process was ended the button Poursuivre will be aktive and you can start the install

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9/14/2021 3:47 PM	Rate (0)
jpro71 Member Joined: 3/9/2021 Last visit: 12/23/2021 Posts: 13 Rating: (0)	Ok, I understand, It is ok, THANK YOU VERY MUCH for your help! Attachment PB_support_package.png (243 Downloads)
	Last edited by: jpro71 at: 09/14/2021 15:47:40
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3/22/2025 6:15 AM	Rate (0)
he_zhou154 Joined: 3/22/2025 Last visit: 3/22/2025 Posts: 1 Rating: (0)	Txs The pic works so well

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