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Can't close Desigo CC client

1/17/2019 5:37 AM	Rate (0)
Bill Patterson Regular Member Joined: 2/27/2018 Last visit: 11/2/2022 Posts: 25 Rating: (2)	Hi All, We have a customer who can't exit from a Desigo CC client. He has said that the only way to close the client is to kill the application via task manager. Has anyone experienced this before and found a solution? Apologies for being light on details, I'm submitting this on behalf of a colleague in another state. Regards Bill

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1/17/2019 8:15 AM	Rate (0)
Albis Silver Expert Joined: 6/4/2010 Last visit: 9/30/2024 Posts: 387 Rating: (130)	Dear Bill, We know that it may take up to 30 seconds to close the client. Are you sure the client is waiting long enough? Best regards, Albis
	Last edited by: Albis at: 1/17/2019 8:34:57 AM
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1/23/2019 11:41 PM	Rate (0)
Bill Patterson Regular Member Joined: 2/27/2018 Last visit: 11/2/2022 Posts: 25 Rating: (2)	Hi Albis, I can confirm that the customer has waited a fair amount of time for the client to close. (way longer than 30 seconds) Regards Bill

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1/24/2019 12:42 AM	Rate (0)
Bill Patterson Regular Member Joined: 2/27/2018 Last visit: 11/2/2022 Posts: 25 Rating: (2)	The following 2 entries in the log file could possibly be a clue to the problem. See attached screen grab: Regards Bill Attachment LogCapture.jpg (442 Downloads)

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