Good morning,

In my project, i have been noticing a sync problem between my two servers, and analysing the "Diagnose" WinCC_Sys files, some messages got my attention:

What might be happening? 

 Hello Georg,

I am trying to find out this PLC error! Whats is worrying me is that my preferred server is having some issues. I´ll post the images of the errors

bg2492

Hello  fsgonzaga,

the reason for that the synchronization is canceled,
may be the other error:
2303,11.06.2018,09:43:35:830,1012200,4,,SRV01,RedundancyAgent,
Outage detected, reason 'PLCError',MSG_STATE_COME

There is a connetion-error to one (or more) PLC on
the redundant partner server.


Best Regards


Georg Berghof

[snip]

 Good morning bg2492!

Thanks for your support, I´ll download the tool and as soon as possible I'll post the results here. 

Regards,

fsgonzaga.

bg2492

Hello  fsgonzaga,

you have a crash of the Graphics Runtme (pdlrt.exe)
shows your first link (https://imgur.com/cXJgVd2).

You can create a manual dump from the process "pdlrt.exe",
when the message from the screenshot has appeared,
without closing the message-box.

See the FAQ:
"How do you create a memory dump for diagnostics purposes in WinCC and PCS 7?"

https://support.industry.siemens.com/cs/ww/en/view/45020870

part: "Windows 7 / Windows 8.1 / Windows Server 2008 / Windows Server 2012 (64-bit versions) / Windows 10
Seeing as the WinCC processes are 32-bit processes you create a memory dump in the 32-bit format."

futhermore you should use the SIMATIC Assessment Suite - Data Collector (SAS-DC) - formerly known as SIMATIC
Diagnostics Tool (SDT) - to collect diagnostics and system information from the Computer.

https://support.industry.siemens.com/cs/ww/en/view/65976201

Then create a Service Request and send the data to the Technical Support of Siemens.


Best Regards


Georg Berghof