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TIA Updater cannot finish update and TIA portal crashes

Created by: xmnj at: 5/31/2017 2:42 PM (41 Replies)

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5/31/2017 2:42 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	When I started my PC this morning the TIA Updater advised my that I needed to update some of the elements in the TIA portal. I tried to do it and - after some difficulties - mostly succeeded - see first and second screenshot what was missing. I then tried downloading and installing this missing support package and it seems to work - BUT it ends with a red and white cross in the line so it has failed. I do however not need the Sinamatic part of my TIA so I though I can live with that. BUT when I open the TIA portal and try to switch to Project View the TIA portal crashes. I searched on the Support forum and I downloaded the HSP package for TIA V14 and unzipped it - see the link below: https://support.industry.siemens.com/cs/document/72341852/support-packages-for-the-hardware-catalog-in-the-tia-portal-(hsp)?dti=0&lc=en-WW Then I needed to install it see the link below: https://support.industry.siemens.com/cs/document/54163658/how-do-you-update-the-hardware-catalog-in-step-7-(tia-portal)-?dti=0&lc=en-WW But when I open my TIA portal and try to switch to Project View the TIA portal crashes (and ask me to send a crash report to Siemens which I did the first time). So I cannot install the pacages manually. How do I get my TIA portal back in working order (preferrably updated) ? I do not need the Sinamics part - could I get it do work by somehow disabling / removing that part ? Or can I perhaps download and install a complete TIA S7 (WITH all the newest support packages? ? Attachment Crash.zip (1041 Downloads)

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5/31/2017 3:08 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hello, can you attach the Crashdump? Is stored under C:\Programdata\siemens\automation\Portal V14\diagnostics. Regards Christoph

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5/31/2017 3:19 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Absolutely Attachment 1400.100.1201.1.zip (1022 Downloads)

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5/31/2017 3:29 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Could not load file or assembly 'Siemens.Automation.OnlineAccess.S7DosWrapper.dll' or one of its dependencies. A dynamic link library (DLL) initialization routine failed. (Exception from HRESULT: 0x8007045A) looks that you Installation of S7Dos (Communication drivers for connections to PLC) is damaged. This dll should be located in the folders C:\Program Files\Siemens\Automation\Portal V14\bin C:\Program Files\Siemens\Automation\S7-PLCSIM V14 Can you check the Folders if the File exists? If i see it correctly you have installed TIA V14 SP1 UPD1 ? Have you also installed PLCSIM ? If yes with which Version? Regards Christoph
	Last edited by: ChristophD at: 5/31/2017 3:31:23 PM
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5/31/2017 3:45 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi again Christoph, Please also see screenshots. As far as I can see I have the dll in C:\Program Files\Siemens\Automation\Portal V14\bin. I also have a folder called C:\Program Files\Siemens\Automation\Portal V14\bin Yes - I TRIED to install all the updates the TIA Updater suggested - I think including TIA V14 SP1 UPD1 ? I did not think I needed to document it before I started the updates. Yes - I have also installed PLCSIM ? II THINK I installed V14 - but I don't THINK it had any updates this times. Again - I did not think I needed to document it before I started the updates so I cannot be sure. Is there a place I can check it (without needing the portal which crashes) ? ChristophD Could not load file or assembly 'Siemens.Automation.OnlineAccess.S7DosWrapper.dll' or one of its dependencies. A dynamic link library (DLL) initialization routine failed. (Exception from HRESULT: 0x8007045A) looks that you Installation of S7Dos (Communication drivers for connections to PLC) is damaged. This dll should be located in the folders C:\Program Files\Siemens\Automation\Portal V14\bin C:\Program Files\Siemens\Automation\S7-PLCSIM V14 Can you check the Folders if the File exists? If i see it correctly you have installed TIA V14 SP1 UPD1 ? Have you also installed PLCSIM ? If yes with which Version? Regards Christoph Attachment crash2.zip (827 Downloads)

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5/31/2017 4:09 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hello, you can try to open the installed Software in the Portalview and show which SW is installed. Or you show the properties of the executables. For PLCsim is the File "Siemens.Simatic.PlcSim.Compact.exe". For PLCSIM the SP1 download is here: https://support.industry.siemens.com/cs/ww/en/view/109745153 and the Last Update: https://support.industry.siemens.com/cs/ww/en/view/109747410 Regards Christoph

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6/1/2017 7:02 AM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi again Christoph, See the screenshots for the "installed SW" and the properties of "Siemens.Simatic.PlcSim.Compact.exe" So you recommend that I download and try to install the 2 packages you listed ? ChristophD Hello, you can try to open the installed Software in the Portalview and show which SW is installed. Or you show the properties of the executables. For PLCsim is the File "Siemens.Simatic.PlcSim.Compact.exe". For PLCSIM the SP1 download is here: https://support.industry.siemens.com/cs/ww/en/view/109745153 and the Last Update: https://support.industry.siemens.com/cs/ww/en/view/109747410 Regards Christoph Attachment crash3.zip (880 Downloads)

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6/1/2017 7:17 AM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hi, no you have installed the latest Versions of the SW (PLCSIM V14 SP1 UPD1). You can try to uninstall PLCSIM V14 SP1 UPD1 complete and show if the problem with the TIA Crash is solved. Regards Christoph

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6/1/2017 7:48 AM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Good morning Christoph, Where can I uninstall it from ? I don't see any options to uninstall in the Portal view. I HAVE the option in "Programs and Features " in the Windows control panel - but that is PLCSIM V14 SP1 - not just UPD1 - is that the right choice ? - see screenshot. And can I reinstall PLCSIM in the latest version afterwards (it CAN be useful) ? ChristophD Hi, no you have installed the latest Versions of the SW (PLCSIM V14 SP1 UPD1). You can try to uninstall PLCSIM V14 SP1 UPD1 complete and show if the problem with the TIA Crash is solved. Regards Christoph Attachment capture_003_01062017_074130.jpg (821 Downloads)

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6/1/2017 7:51 AM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hi, yes this is the correct entry. Not all Update levels are listed in the "Program and features", only the Main Verison V14 SP1. If you uninstall it then the actual UPD Level is uninstalled. You can reinstall it but first i think you should complete uninstall it (delet all Folders after uninstall which are not deleted , search for PLCSIM V14 on the ssystem). After the uninstall check if TIA is now runing without Crash, if yes then you can install it again . Regards Christoph

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6/1/2017 8:20 AM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi again, As usual see attached screendumps. I uninstalled it - deleted PLCSIM folders and started the TIA Portal. When I tried to switch to Project view it crashed again - see attached crash report. ChristophD Hi, yes this is the correct entry. Not all Update levels are listed in the "Program and features", only the Main Verison V14 SP1. If you uninstall it then the actual UPD Level is uninstalled. You can reinstall it but first i think you should complete uninstall it (delet all Folders after uninstall which are not deleted , search for PLCSIM V14 on the ssystem). After the uninstall check if TIA is now runing without Crash, if yes then you can install it again . Regards Christoph Attachment crash4.zip (628 Downloads)

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6/1/2017 8:35 AM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hi, ok is the same Crash like the one before. So something goes wrong with the installed packages on your system. The only way i see in the moment is a complete reinstall of TIA V14 :( Sorry for the bad news. Regards Christoph

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6/1/2017 9:13 AM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi again Christoph, Well - it is not your fault - but it IS really annoying wasting time on that - but I better just get over that and learn NOT to install updates until I absolutely can't do without them. What is the correct procedure to reinstall the whole TIA Portal with S7 WinCC Advanced and PLCSIM - in the newest version and including the updates ? Do I need to export my licenses to an USB stick in order not to loose them ? Is it just the trial SW I install and then import the licenses again ? Can you give me the link(s) to the right places to download all the packages (and if there is any tips to install it) ? ChristophD Hi, ok is the same Crash like the one before. So something goes wrong with the installed packages on your system. The only way i see in the moment is a complete reinstall of TIA V14 :( Sorry for the bad news. Regards Christoph

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6/1/2017 9:20 AM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hello, here is a FAQ to uninstall TIA Complete : https://support.industry.siemens.com/cs/ww/en/view/76325723 The Links for the Latest V14 SP1 Packages: Step7 + PLCSIM WinCC Updates for V14 SP1: Step7 + WinCC PLCSIM If i see it right you have installed V14 SP1 and V13 SP2 on the System. Does the V13 SP2 TIA Portal work correctly or is here also a crash if you open the Projectview? Regards Christoph

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6/1/2017 9:30 AM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi, Yes - I have V13 SP2 TIA Portal installed also - and I can open open the Project View in that - hopefully all still works. Not sure if I cannot manage without V13 - I really do not desire to install that ALSO - or can I perhaps only uninstall the V14 parts (and if so how) ? ChristophD Hello, here is a FAQ to uninstall TIA Complete : https://support.industry.siemens.com/cs/ww/en/view/76325723 The Links for the Latest V14 SP1 Packages: Step7 + PLCSIM WinCC Updates for V14 SP1: Step7 + WinCC PLCSIM If i see it right you have installed V14 SP1 and V13 SP2 on the System. Does the V13 SP2 TIA Portal work correctly or is here also a crash if you open the Projectview? Regards Christoph Attachment capture_006_01062017_092527.jpg (483 Downloads)

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6/1/2017 2:07 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi again, I am getting somewhat frustrated :-( I uninstalled all that was named anything with V14 (via the Windows control panel /uninstall feature) and searced for and deleted the folders with V14 (as described here: https://support.industry.siemens.com/cs/document/76325723/how-do-you-uninstall-step-7-(tia-portal)-completely-?dti=0&lc=en-WW) I reboted the PC and after that I COULD install TIA V14 S7 & TIA V14 WinCC Advanced and after that the update (SIMATIC TIAP V14.0 SP1 Upd1) could be installed without failing. I then rebooted (for the 117 th time today) and started TIA V14. But it crashed AGAIN as soon as I tried to switch to Project View. I will attach the crash report again - can you see if it is still the same thing ? It looks like I have to remove TIA V13 also so the TIA portal is completely gone from the PC - is this the case ? If that is the case I also have to reinstall the newest versions of TIA V13 S7, WinCC Advance and PLCSIM - can you provide the links for those downloads too ? I ALSO have WinCC 7.4 installed on this PC - since this is completely independent from the TIA SW I assume I do not need to uninstall and reinstall this - but can you confirm that ? Attachment crash5.zip (580 Downloads)

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6/1/2017 2:34 PM	Rate (0)
ChristophD Grandmaster-Expert Joined: 5/12/2006 Last visit: 9/2/2025 Posts: 22709 Rating: (3071)	Hi, yes is the same crash. In the Stacktrace also a component "Cloud Connector" is named? Have you install this SW Part during the V14 Install? Regards Christoph

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6/1/2017 2:39 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi, I have not installed "Cloud Connector" as an install I have initiated. If it is there it has been installed as a part of the components we talked about - S7 advanced / WinCC advanced / PLCSIM in both TIA V13 and TIA V14 versions. Or it has been installed by the IT department. ChristophD Hi, yes is the same crash. In the Stacktrace also a component "Cloud Connector" is named? Have you install this SW Part during the V14 Install? Regards Christoph

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6/1/2017 3:00 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	Hi again, It looks like I have to remove TIA V13 also so the TIA portal is completely gone from the PC - is this the case ? If that is the case I also have to reinstall the newest versions of TIA V13 S7, WinCC Advance and PLCSIM - can you provide the links for those downloads too ? I ALSO have WinCC 7.4 installed on this PC - since this is completely independent from the TIA SW I assume I do not need to uninstall and reinstall this - but can you confirm that ? xmnj Hi, I have not installed "Cloud Connector" as an install I have initiated. If it is there it has been installed as a part of the components we talked about - S7 advanced / WinCC advanced / PLCSIM in both TIA V13 and TIA V14 versions. Or it has been installed by the IT department. ChristophD Hi, yes is the same crash. In the Stacktrace also a component "Cloud Connector" is named? Have you install this SW Part during the V14 Install? Regards Christoph

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6/1/2017 10:53 PM	Rate (0)
xmnj Gold Member Joined: 9/30/2016 Last visit: 8/13/2025 Posts: 946 Rating: (6)	I have tried to follow this guide: https://support.industry.siemens.com/cs/document/76325723/how-do-you-uninstall-step-7-(tia-portal)-completely-?dti=0&lc=en-WW And removed both TIA V13 and TIA V14. including the folders and the file mentioned in the guide and restarted as directed. After that I installed SIMATIC STEP 7 Professional V13.0 SP2 and SIMATIC_S7_PLCSIM_V13_00_02_00. As far as I can read I cannot download a TIA V13 of WinCC Advanced anymore - that is handled by TIA V14 WinCC Advanced. Those two installation ran without error mesages. After that I tried to install SIMATIC STEP 7 Professional V14.0 SP1 - which ended with the error report I attached. After that I tried to install SIMATIC WinCC Comfort Advanced V14.0 SP1 - which ended with the error report I attached. I gave up installing SIMATIC_S7-PLCSIM_V14_00_01_00, SIMATIC_S7-PLCSIM_V14_00_01_01 and SIMATIC TIAP V14.0 SP1 Upd1 since I don't think they can be installed until the 2 others are correctly installed. What can I do to make my TIA V13 and TIA V14 work again ? ChristophD Hi, yes is the same crash. In the Stacktrace also a component "Cloud Connector" is named? Have you install this SW Part during the V14 Install? Regards Christoph Attachment Error logs.zip (565 Downloads)

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