Hi  huggy_d1,

Thank you for your input.

I am using my company logon (AD) so I suppose that is a LAN/domain account. But I DO have local admin rights to install SW. That is via a temporary unlock function. Is that what you mean or how do I do it ?

As I stated - I cannot seem to get a complete TIA V13 installation anymore - it seems TIA V14 must handle the WinCC (Advanced) side of that - or am I mistaken ? So it is hard to verify that "all is working" or what ?

When you say repair do you mean to use the "repair function" in the installation files or how can I repair ?

I have followed the uninstallation procedure described earlier - but the installation still fails (as shown in the logs attached earlier). But I HAVE installed the software and had it working until the latest update so it is very frustrating.

Am I using the right SW options and the right order (when I want to install TIA V13 and TIA V14 both with S7 professional and WinCC advanced and PLCSIM ?

Options and order are:

SIMATIC STEP 7 Professional V13.0 SP2

SIMATIC_S7_PLCSIM_V13_00_02_00

SIMATIC STEP 7 Professional V14.0 SP1

SIMATIC WinCC Comfort Advanced V14.0 SP1

SIMATIC_S7-PLCSIM_V14_00_01_00

SIMATIC_S7-PLCSIM_V14_00_01_01

SIMATIC TIAP V14.0 SP1 Upd1

Why is the both  SIMATIC_S7-PLCSIM_V14_00_01_00 and SIMATIC_S7-PLCSIM_V14_00_01_01

and what is the difference (and which one should I use ?

Could I perhaps not have TIA V13 - can I handle my V13 projects with V14 without upgrading them to V14 ?

Now the TIA Updater also registers an error - see attached screenshot.

huggy_d1

Are you using your network (LAN/domain) account or a local laptop admin account?

I suggest for the installation, you temporarily grant your domain account local admin rights, then restart your laptop.

Then repair the v13 installation using your domain account.

Next, restart and verify your V13 is working properly.

Now try repair on the v14 install, again using the domain account.

Restart as required and verify your V13 is still working. If it is, close it and open V14 and see if it works properly.

I think you are running into security issues and not have proper privileges during the installs.  No real reason to say this other than the fact it should have been working and isn't.

If you are savvy in the reviewing the windows event logs, try looking over them to find hints at what errors are being creating during the repairs and see if there is a permission issue on some folder, or some other thing you can fix. If you find the software is being blocked by some windows group policy set by your company I.T. group, they will have to install the software for you using their installation account that gets around these problems.

I constantly run into these types of problems.

I don't know if I should end this thread and start a new one since my situation and needs have changed - I do no longer have a working TIA V13 and a crashing TIA V14. Now nothing works and my situation /needs are:

Nothing works and I cannot install TIA to a working state. I need to remove "all traces" of TIA from the PC and then reinstall TIA V13 and TIA V14 both with Step 7 Professional and WinCC Advanced and PLCSIM.

HOW do I do that ? Our IT department is busy and have a long delivery time so I would really prefer if I could get it done with some guidance from here.

Or is there a better "Siemens helpdesk" I can use - maybe where they can get access to my screen via Skype for business ?

I just tried to follow:

https://support.industry.siemens.com/cs/document/76325723/how-do-you-uninstall-step-7-(tia-portal)-completely-?dti=0&lc=en-WW

And after the removal install everything again - and it seemed to install without errors - see the attached crash report and screenshots

But still no success - it still crashes - see the attached crash report.

This is really difficult software to install to a working condition - it MIGHT tell me what is going wrong (in some log) but not in a clear and comprehensible (to me) language.

Still - I DID get it installed (to a working state) once - so it MUST be possible to do it again - but HOW ?

Hi Christoph,

That is only an option as a very last resort. I use several other pieces of software besides Siemens TIA and WinCC and it will take a LOT of time to  get the PC back in usable order.

Time which I am hard pressed to find.

Surely some clever Siemens people can figure out what needs to be uninstalled /deleted /reinstalled to get the TIA back in working order ?

I know you can read the crash reports - do they not indicate WHY it crashes and hint at what to do - or what is the purpose of them ?

ChristophD

Hi,

is always he same crash as before.

If is possible then i would install the complete system from zero, include Windows Installation.

Regards

Christoph

 Thanks Christoph,

I think I need to pursue that clue and see  why it cannot be loaded - I will look closer tonight and maybe tomorrow. Otherwise I NEED to get it working Tuesday (Whitsun )

ChristophD

Hi,

it crashes because the dll (or a referenced dll from it) can't be loaded.

This can be caused by a defect dll, missing access rights ......

The crash report say nothing why the dll can't be loaded , only that is not possible!

It can also be that the AntivirusSW blocks the access to the dll or something like that.

Regards

Christoph

 Hi again ,huggy_d1

I looked at that MS page but I cannot even find "My Computer" - I searched for it. I am however pretty sure I DO have the rights. I know I DO have the option to "run as Administrator".

I used CCleaner both to clear general debris and to clean the registry before the previous Installation attemps. But I did not run the installs as Administrator.

And There MIGHT have been some residual Siemens files on the system.

Now I have ALSO uninstalled WinCC 7.4 (unrelated to TIA) and removed/deleted any Siemens / Simatic files on the PC. I will run CCleaner also and reboot.

Would it be OK to install TIA V14 first and then V13 after - or do I HAVE ti install V13 first if i want it ??

huggy_d1

Please verify you have local admin rights and have restarted your laptop since the temporary allowance for local admin rights. ( https://blogs.technet.microsoft.com/jhoward/2005/01/06/do-i-have-local-admin-rights-find-out-how-in-three-mouse-clicks-or-two-keys-plus-a-mouse-click/ )

Now that you know you have these rights, you have to exercise those rights when you launch the install by ctrl-right-click the setup.exe file for your install.  Use the "Run as Administrator" option rather than simply double-clicking.

You may want to do some windows PM before attempting a new install.

1. I highly recommend ccleaner, http://www.piriform.com/ccleaner/download

2. Microsoft created a tool that may help, but I would verify the source is correct https://support.microsoft.com/en-us/help/17588/

 Would it be OK to install TIA V14 first and then V13 after - or do I HAVE ti install V13 first if i want it ?

See the screenshot on MY desktop options

I also searched for "My Computer". Any other way to test it ?

But I am pretty sure I HAVE admin rights. I "just" did not used the "run as administrator" option.

Too bad the installation programs does not test for that and informs about the need instead of ALMOST installing the SW.

huggy_d1

How do I get my icons back on the desktop?

To restore these icons, follow these steps:

1. Right-click the desktop and click Properties.
2. Click the Desktop tab.
3. Click Customize desktop.
4. Click the General tab, and then click the icons that you want to place on the desktop.
5. Click OK.

xmnj

 Hi again ,huggy_d1

I looked at that MS page but I cannot even find "My Computer" - I searched for it.

You most definitely need to install Siemens TIA Portal and related software as administrator.

Most definitely.  Being admin and clicking install is NOT the same thing.

After cleaning up as previously posted I just tried again.

I started with  SIMATIC STEP 7 Professional V13.0 SP2 and it seemed to install without errors.

As far as I can read it is not possible to download a WinCC Anvanced for V13.0 SP2 anymore so that must be handled by V14 SP1 - is that correct ?

Then I tried to install SIMATIC_S7_PLCSIM_V13_00_02_00 but it ended with errors - see attached error report.

What does this/these errors mean and how do I fix it ?

I will now uninstall / clean up again and try to start with V14 SP1 - I hope I can install V13 SP2 afterwards (if I am successful )?

 Hi again,

I did find the SP2 files - thanks - I should have posted that.

As always please see attached screenshots and crash dumps.

Now I CAN open the project view and move around in the files. It makes a crash when I close the TIA Portal (see first crash dump) - that would be tolerable.

What is not possible to work with is that it also crashes when I try to start a simulation of the HMI (MON) (see second crash dump).

I managed (as administrator) to install all of the program parts with the exception of SIMATIC TIAP V14.0 SP1 Upd1 and a small Sinamics update (HSP0185). For some reason the SP1 Upd1 package will not install. I have tried directly from the downloaded file and via the TIA Updater (and now the installed says it cannot be removed either). The HSP0185 I have not dared trying to install since it seemed that the failed installation of that one was was made the crashing start in the first place.

What is the next step in getting my TIA SW work ?

ChristophD

Hello,

WinCC Advanced V13 SP2 can be downloaded here:
https://support.industry.siemens.com/cs/ww/en/view/109746075

From the attached summary logfile is only readable that some files are missing or can't be accessed.

This often happen if a Antivurs SW is blocking the files, have you disabled/uninstalled the AntivursSW before you try to install the SW?

Regards

Christoph

 Thanks ChristophD,

I do not have the option to disable the AV (kindly managed by the IT department for security reasons).

But I DID succeed in installing both TIA V13 and TIA V14 with the AV running so I am guessing the reasom for the missing files must be somewhere else - just hard to find.

It seems I am running out of options 

ChristophD

Hello,

crash dump for HMI say:

The required file data\hmi\transfer\13.0.1\DeviceMapping_StandardTP700.xml is missing in the installation.

Crash Dump (first one) say:

System.IO.FileNotFoundException:

Could not load file or assembly 'S7O.CommonInterfaces, Version=901.200.101.2, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.

​So is also a defective installation with some missing files on your system.

Regards
Christoph​

First I want to say a big thank you to ChristophD and huggy_d1. You guys really tried hard to help me.

I had to thrown in the towel and got my PC completely erased and reinstalled. So I have a lot of things to put in place BUT I have TIA V13 and V14 that seem to work. I did not dare to install the HSP0185 Sinamics V90 V1.0 update (and I am not using Sinamics) since it LOOKED like the faillure to install that driver started all my problems) but other than that my TIA SW is fully updated.

But it REALLY sucks that the uninstall feature in the TIA install packages doesn't clean up enough so that TIA can be reinstalled WITHOUT formatting the HD.

 Hello guys,

i had same problem... TIA V14 SP1 problem with start but TIA V13 SP2 no problem with start ... I was absolutly angry ...  I tried all possible solution (repair, reinstall, delete or install some .dll files - no help).

I would say thank you to ChristophD and huggy_d1 :)

Solution:
1. Complete uninstall.
https://support.industry.siemens.com/cs/document/76325723/how-do-you-uninstall-step-7-(tia-portal)-completely-?dti=0&lc=en-WW
2. Install TIA V14 SP1
3. Run as admin
(Properties - Compatibility - Privilege Level - Run this programm as an administor)

xmnj

When I started my PC this morning the TIA Updater advised my that I needed to update some of the elements in the TIA portal. I tried to do it and - after some difficulties - mostly succeeded - see first and second screenshot what was missing.

I then tried downloading and installing this missing support package and it seems to work - BUT it ends with a red and white cross in the line so it has failed.

I do however not need the Sinamatic part of my TIA so I though I can live with that.

BUT when I open the TIA portal and try to switch to Project View the TIA portal crashes.

I searched on the Support forum and I downloaded the HSP package for TIA V14 and unzipped it - see the link below:

https://support.industry.siemens.com/cs/document/72341852/support-packages-for-the-hardware-catalog-in-the-tia-portal-(hsp)?dti=0&lc=en-WW

Then I needed to install it see the link below:

https://support.industry.siemens.com/cs/document/54163658/how-do-you-update-the-hardware-catalog-in-step-7-(tia-portal)-?dti=0&lc=en-WW

But when I open my TIA portal and try to switch to Project View the TIA portal crashes (and ask me to send a crash report to Siemens which I did the first time). So I cannot install the pacages manually.

How do I get my TIA portal back in working order (preferrably updated) ?

I do not need the Sinamics part - could I get it do work by somehow disabling / removing that part ?

Or can I perhaps download and install a complete TIA S7 (WITH all the newest support packages? ?

New question published by samiraj is split to a separate thread with the subject I can't download this file SIMATIC_STEP_7 file even i have done registration.

Best regards
The Helping Hand