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cut screen

Created by: Rubens R Giacomazzi at: 3/19/2025 1:01 PM (6 Replies)

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3/19/2025 1:01 PM	Rate (0)
Rubens R Giacomazzi Joined: 3/17/2025 Last visit: 3/27/2025 Posts: 5 Rating: (0)	Out of nowhere, the image appears cut off. The defect has already occurred in at least 3 different HMIs. When you restart or enter the settings and exit, it usually returns to normal, but after a few days the problem returns. 6AV6646-1BA15-0AA0
	Last edited by: Rubens R Giacomazzi at: 03/19/2025 13:25:18
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3/19/2025 1:10 PM	Rate (1)
Hank88 Joined: 7/10/2024 Last visit: 8/22/2025 Posts: 180 Rating: (23)	Hello! Could you share with us with which panel model it happens to you, its firmware and the version of Tia Portal with which it happens to you? It would also be useful to upload two screenshots, one where it looks good and the one cut. I also understand that it is the same project in all of them. For now, what I would recommend would be to regenerate the IM folder of the project? Sometimes it can help. You can get more information in the following FAQ. - How do I delete the IM folder of my TIA Portal project?
	If you found this post helpul, I'd greatly appreciate your feedback with the rate function
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3/19/2025 1:32 PM	Rate (0)
Rubens R Giacomazzi Joined: 3/17/2025 Last visit: 3/27/2025 Posts: 5 Rating: (0)	the model is 6AV6646-1BA15-0AA0 It is not the same project that is running on them, they are on different clients and are running as a thin client Attachment WhatsApp Image 2025-02-07 at 08.25.36.jpeg (245 Downloads)
	Last edited by: Rubens R Giacomazzi at: 03/19/2025 13:37:24
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3/19/2025 1:35 PM	Rate (0)
Rubens R Giacomazzi Joined: 3/17/2025 Last visit: 3/27/2025 Posts: 5 Rating: (0)	Attachment ihm cortada.jpeg (242 Downloads)

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3/20/2025 8:11 PM	Rate (0)
Rubens R Giacomazzi Joined: 3/17/2025 Last visit: 3/27/2025 Posts: 5 Rating: (0)	1) 6AV6 646-1BA15-0AA0 Firmware 3.2.1 SW Revision 03.02.01.00_01.00.0031 2) 6AV6 646-1BA15-0NA0 Firmware 3.2.1 SW Revision 03.02.01.00_01.00.0031

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3/21/2025 9:57 AM	Rate (0)
Hank88 Joined: 7/10/2024 Last visit: 8/22/2025 Posts: 180 Rating: (23)	Hello! That the image appears cropped on the ITC could be a resolution issue. Note that ITC1500 supports a maximum of 1280 x 800 pixels: - “General technical specifications”
	If you found this post helpul, I'd greatly appreciate your feedback with the rate function
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3/27/2025 5:04 PM	Rate (0)
Rubens R Giacomazzi Joined: 3/17/2025 Last visit: 3/27/2025 Posts: 5 Rating: (0)	Initially a firmware update to version V3.2.3 solved the problem.

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This contribution was helpful to 1 thankful Users Hank88

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