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7/31/2024 11:03 AM | |
Joined: 3/12/2024 Last visit: 9/10/2024 Posts: 23 Rating:
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Hey sowmyam, thanks for your request. The issue is known by the development team and we are trying to reproduce this issue on our side right now. Our experience is that this issue occurs only after a reboot of the IOT2050, not directly in the running state? Is this correct? We recommend you to update your firmware to the newest version V1.4 (you can find the version in https://support.industry.siemens.com/cs/ww/en/view/109741799) but we can not promise that this will fix the issue. If you need other versions to update first please contact me or my colleague apastore (https://support.industry.siemens.com/forum/WW/en/users/profile/2405259/) via PM. We can send you the relevant files via mail-transfer (i will be out of office with the beginning of next week). We also have a custom version available to save specific logs to this issue. If you want to support us with using this firmware and providing us the logs afterwards please also mention this in the PM. Thanks and hopefully we will find a solution for this issue soon. BR |
Last edited by: Wit_Moderator at: 08/01/2024 12:22:56Link optimized |
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