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Created by: amd21k at: 1/5/2013 2:29 PM (10 Replies)

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1/5/2013 2:29 PM	Rate (0)
amd21k Posts: 4 Rating: (0)	Hi there, is it just me or the software?? I have read problems with the updating of the hsp's in the TIA Portal, but not solution.I was just wondered if anyone can help me. Basically I am using Step 7 V11 update 5, and when I want to install any HSP says that I have to close all the instances. I have nothing open. Thank you in advance.
amd21k Posts: 4 Rating: (0)
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1/5/2013 6:31 PM	Rate (0)
UMENCHO Diamond Member Joined: 3/21/2006 Last visit: 12/18/2022 Posts: 10221 Rating: (1175)	Which HSP did you try it?

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1/5/2013 9:02 PM	Rate (0)
amd21k Posts: 4 Rating: (0)	Hi there, thank you for being interested, I have tried, HSP0009 and HSP0011, with the same result. Is says that I have to close first all the instances. I get the pop up window, but the continue button is disable. what can I do? cheers.
amd21k Posts: 4 Rating: (0)
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1/5/2013 10:02 PM	Rate (0)
dchartier Grandmaster-Expert Joined: 9/27/2006 Last visit: 1/27/2023 Posts: 11944 Rating: (2562)	Hello amd; Please follow the instructions in the following FAQ: How can you update the hardware catalog in STEP 7 (TIA Portal) V11? I understand that you block at Step number 7: close all windows except the update window. Hope this helps, Daniel Chartier

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1/6/2013 12:51 AM	Rate (0)
amd21k Posts: 4 Rating: (0)	Hello, well, that is it. I get stuck on step 7 but as I have no windows open... In fact I close the project itself. I don't know what to do. This is getting on my nerves. Thank you for the help anyway.
amd21k Posts: 4 Rating: (0)
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1/6/2013 2:57 AM	Rate (0)
dchartier Grandmaster-Expert Joined: 9/27/2006 Last visit: 1/27/2023 Posts: 11944 Rating: (2562)	Hello amd; If you could provide some screenshots of your HSP setup, especially the closed project page (step number 7 of the FAQ)along with the error message you get, we might be able to detect something that couldhelp you out. Hope this helps, Daniel Chartier

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1/7/2013 2:25 PM	Rate (0)
0_Einstein Diamond Expert Joined: 7/7/2010 Last visit: 1/27/2023 Posts: 13079 Rating: (2121)	amd21k Hello, well, that is it. I get stuck on step 7 but as I have no windows open... In fact I close the project itself. I don't know what to do. This is getting on my nerves. Thank you for the help anyway. Closing all "instances" means to close the one you used to start the HSP update process. Close TIA Portal, not just the project. Then the continue button will activate (after a short pause).
	science guy
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4/23/2013 7:48 AM	Rate (0)
chuckchern Posts: 1 Rating: (0)	Hi, Even after following all suggested steps to update my hardware list, I still cannot get beyond step 7 in the instructions. I cannot get the "Continue" button to activate. I have no project open and the I close the HSP update screen but still no activation of the Continue button.
chuckchern Posts: 1 Rating: (0)
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4/23/2013 3:14 PM	Rate (0)
0_Einstein Diamond Expert Joined: 7/7/2010 Last visit: 1/27/2023 Posts: 13079 Rating: (2121)	chuckchern Hi, Even after following all suggested steps to update my hardware list, I still cannot get beyond step 7 in the instructions. I cannot get the "Continue" button to activate. I have no project open and the I close the HSP update screen but still no activation of the Continue button. Can you post a screenshot of this situation? When all running portal programs are closed completely, I think it should activate the continue button.
	science guy
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2/20/2015 2:02 PM	Rate (0)
Online_1981 Regular Member Joined: 5/14/2014 Last visit: 1/11/2023 Posts: 1 Rating: (0)	Dear all, I have same problem when I wanna update HSP. Pls share how ican solve thanks Attachment www.jpg (51 Downloads)

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