12/1/2021 7:52 AM | |
Joined: 6/30/2014 Last visit: 10/11/2024 Posts: 464 Rating: (89)
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Good day AlMajidi, I think that there is something wrong with the configuration which has been done, here, that should be the reason of the issue. So maybe you can download the "DokuPack" for your COMOS-Version from here: Technische Dokumentation COMOS: Doku-Portal - ID: 109776498 - Industry Support Siemens (in the language you prefer, you can choose it there), unzip it and open the PDX file. In that search field you can search for the COMOS Mobile Solutions, to doublecheck the steps you have done. ______________ In case it helps a bit, I saw that a colleague of mine wrote the following, about that error code: "I also had such an error (-500) message here. I have solved it with the following steps: - I have granted the admin rights to my own user-ID in COMOS itself - I have create a COMNET user, which has to be written in uppercase, with admin rights in COMOS itself - I have checked that the DB-Config are right in the Gateway config - Last but not least, I have restarted the IIS from a dos box, with the command iisreset" ______________ If the issue is still happening, you should/could open a ticket, like this: https://support.industry.siemens.com/cs/document/109474501/how-do-you-submit-a-technical-comos-query-via-the-support-center-?lc=en-GB ______________ An alternative would be to ask a "Customizer" to visit you and do the installation for you, which would be very confortable, of course; You can contact them (Services...) from here: COMOS Overview - ID: 109739837 - Industry Support Siemens ______________ Also, it could happen that other users/admins share their knowledge with us here, let us wait for that postings... With best wishes, SuperPippo |
12/1/2021 9:11 AM | |
Joined: 6/30/2014 Last visit: 10/11/2024 Posts: 464 Rating: (89)
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Hi AlMajidi, I would suggest to open a ticket, providing as much information as possible to them. Will that be possible? You may record a video, which shows the exact used versions, the configuration and error; Also, a log would be great to have. For the logs, there are some extra FAQ, which explains how to procede. All the best, SuperPippo |
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