WinCC Comfort GMail SMTP

Hello,

the problem reminds me of something.
But don't get your hopes up to much, it's from a documentation for an option for WinCC 7.2 and up, so nowhere near a Comfort Panel project.
https://support.industry.siemens.com/cs/ww/en/view/60532594

See Chapter 4.4.2:

"If you use Port 465 for SMTP Send, the login must be made with the ";PLAIN" parameter (encryption is done on the server side)."

I guess you know this one already?
"E-Mail Notification with the SIMATIC HMI Comfort Panels"
https://support.industry.siemens.com/cs/ww/en/view/56720728

Hello

do you test the basics:

- Open Command Prompt on the Panel and try to ping the SMTP Server

- Open the Internet Expolorer on the Panel and try to access google for example

try another Mailprovider for example gmx or something.

-> Check if the Ports in the Firewall are open for Mail transfer.

Bye Murof

 The documented example project from Siemens you link to above shows using "smtp.googlemail.com" as the SMTP server.  According to google you need to use 465 as you mention above.  I have also tried yahoo who allows 587 and GMX which uses 587  niether of them work.  Is there something going on here?  how do you get this to work?n  I can connect to webpages just fine with the web browser on the panel. I do get security prompts whenever a SSL certificate is from a supplier other than the website. could this be causing it?

J.

Hello,

the problem reminds me of something.
But don't get your hopes up to much, it's from a documentation for an option for WinCC 7.2 and up, so nowhere near a Comfort Panel project.
https://support.industry.siemens.com/cs/ww/en/view/60532594

See Chapter 4.4.2:

"If you use Port 465 for SMTP Send, the login must be made with the ";PLAIN" parameter (encryption is done on the server side)."

I guess you know this one already?
"E-Mail Notification with the SIMATIC HMI Comfort Panels"
https://support.industry.siemens.com/cs/ww/en/view/56720728

H.J.

Hello,

the problem reminds me of something.
But don't get your hopes up to much, it's from a documentation for an option for WinCC 7.2 and up, so nowhere near a Comfort Panel project.
https://support.industry.siemens.com/cs/ww/en/view/60532594

See Chapter 4.4.2:

"If you use Port 465 for SMTP Send, the login must be made with the ";PLAIN" parameter (encryption is done on the server side)."

I guess you know this one already?
"E-Mail Notification with the SIMATIC HMI Comfort Panels"
https://support.industry.siemens.com/cs/ww/en/view/56720728

 

I registered a domain name with Godaddy and signed up for their free webmail powered by office365.  Then, the account info you create... for instance "myemail@mydomain.com"  needs to be used exactly for  "email address of sender" and  "Name of Sender".  Login should be the full email address and password the password you set for the account.  Enable SSL.  the smtp address i used was smtp.office365.com port 587

Then In "internet options" under settings in the panel enable TLS and SSL3.  You should now be able to send emails.  total cost for me was $3.99 for the web domain and the email was free.

Ok,  i just got Gmail to work. I use 2 step authentication for my gmail account so i had to make an application specific password for "Mail on my Windows Computer"  You can do this in the "signing onto google" section of your account and selecting "app passwords"  if you don't have 2 step authentication you might see something about "allow less secure connections" you need to enable this.

Then, i used smtp.gmail.com port 587

for name of sender, email address of sender, and login i used my full gmail email address.  For the password i used the 16 digit password i created under the "passwords for apps" section of my google account.

In internet options i enabled TLS and SSLv3.

Hope this helps someone.  For something seemingly simple this has been a humbling experience.