11/18/2016 11:13 AM | |
Joined: 6/30/2014 Last visit: 10/11/2024 Posts: 464 Rating: (90)
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Dear Dinesh, I imagine that I know which your scenario is; but, imagine is not the same as to know it :-) Do you have a list of your steps, for us? Also a screenshot of the error message, if you get one? Maybe you like to fill out (a copy) of the attached form, to be sure that all the information has been provided? It is also a kind of check list, to do not forget important information, like the used and affected version of COMOS. Interesting is here: as soon you have a template, you can use it over and over, so it will save you time and effort. Maybe you have a log which has recorded the issue? You can use at best the DebugView of Microsoft. Smart: you do not have to install it, just run it. A video of the steps and issue, would also be an option, a good one. Quite comfortable for you. These information and files will surely allow an analyzes, instead of guessing and providing solution suggestions which may not fit to your issue. :-) Just in case no one here, in the COMOS forum, can help you out: you will be prepared to open a very good documented IR (Incident Report), @ www.siemens.com/gtac A good documented IR has the best chances to be solved ASAP, without investigating in (maybe) the wrong direction. All the best, SuperPippo AttachmentSupport_Ticket_Template_For_Customer.docx (504 Downloads) |
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