3RW4436-6BC44 - Missing Load Phase T1

3RW4436-6BC44 is showing an Error, Missing Load Phase T1,T2,T3 .

As per the Manual we checked whole motor connections make sure that motor is connected properly still showing same error.

In Menu> Display Measured Values > Phase to Phase Voltages as Follows,
U L1-L2 : 494 V
U L2-L3 : 564 V
U L3-L1 : 221 V
and Showing some Blocking voltage also ( 368/422/57)

but measured Incomer voltage by multi-meter it is 400V.

We Checked motor by connecting another spare Danfoss Soft-Starter, motor working Perfectly.

Please help how to solve this problem.

Thank you.

Thank you for your reply..

Yes, We contacted our supplier, it is under warranty.

But have any Idea why it damage.. ?

What are the necessary checking should be done before re-install.. ?

Hello, 

Please tell us the rated power of the motor connected to your soft starter.