Configuration removed when downloading to a switch

Good day. I'm using TIA Portal V19. When I download to a SCALANCE XC208 the Hardware configuration with TIA Portal, the SNTP Server Address is removed on the device. I attach you an image.

Thank you.

0_Einstein

Are you using V19 Update 3?  If not, why? V19 / Update 1 / 2 are buggy software packages.

Are you using the highest available firmware in the project PLC?  If not, why not?  Higher firmware versions fix bugs, not unlike what you are seeing.

So, update Portal / PLC.

If problem persists, submit Support Request -> Create new request and ask Siemens Support for help - and to document the bug.

crsb4b

Good day. I'm using TIA Portal V19. When I download to a SCALANCE XC208 the Hardware configuration with TIA Portal, the SNTP Server Address is removed on the device. I attach you an image.

Thank you.

 Yes, I'm using TIA Portal V19 Upd3 and I have the last version installed in the Scalance XC208 (6gk5 208 0ba00 2ac2) (V4.4).

0_Einstein

What did Siemens Support say when you submitted your Support Request?

 Hi. I just made the query.