KTP700 Basic (6AV2123-2GB03-0AX0) Stuck at Startup - Unable to Perform USB Recovery

I'm having an issue with a Siemens KTP700 Basic HMI (part number: 6AV2123-2GB03-0AX0) that is currently unable to start up correctly. When I power it on, it gets stuck on the initial startup screen and does not proceed any further.

To try and resolve this, I attempted to perform a USB recovery (reset to factory settings) following the instructions provided in the Siemens support document: [Insert the link you provided here: https://support.industry.siemens.com/cs/ww/en/view/109744950].

I have prepared a USB drive with the necessary firmware files and followed the steps outlined in the document to enter the USB recovery mode on the HMI. However, during the recovery process, the HMI displays an error message indicating that it cannot find a compatible firmware file.

I have tried several different firmware versions, including:

• KTP700_V14_00_00_00.fwf
• And various other versions that I have downloaded for TIA Portal.

Unfortunately, none of the firmware files I have tried have been recognized by the HMI for the recovery process.

Could anyone in the forum provide some guidance or suggestions on how to proceed with the recovery of this KTP700 Basic panel?

You can try to use Prosave to make the fatory reset to the HMI. Click the check mark "reset to factory", the MAC address fields will appear to you. Enter the HMI MAC address there and see if that way you can get it done.

If that is not a success, then you need to get a new HMI.

Hati

You can try to use Prosave to make the fatory reset to the HMI. Click the check mark "reset to factory", the MAC address fields will appear to you. Enter the HMI MAC address there and see if that way you can get it done.

If that is not a success, then you need to get a new HMI.

 Sir, the recovery process is going on. But the recovery process  when the reach 95% is goes to faild 

Forum volunteers might not be able to help with your case. Contact Siemens directly via the Support Request link.