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Missing License

Created by: EOZYURT at: 1/21/2025 9:53 AM (8 Replies)

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1/21/2025 9:54 AM	Rate (0)
EOZYURT Joined: 1/21/2025 Last visit: 2/3/2025 Posts: 4 Rating: (0)	Hello All, SIMATIC SPTE 7 Basic V15.1 product DVD versions and License USB stick are physically available. In order to perform licensing during installation, there needs to be a license file on the USB stick, but the USB device is empty. I have all the images. What should I do?

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1/21/2025 10:02 AM	Rate (0)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 9/9/2025 Posts: 589 Rating: (123)	Hi U_f0c47215-7464-4..., I understand that in this case, you have acquired a purchased license that you have received via USB. It is strange that you do not have any license inside to be able to work with the software. In these cases, I recommend that you create an inquiry to technical support as they will be able to restore the license for you by simply sharing the license certificate with them. Best regards!
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1/21/2025 10:06 AM	Rate (1)
JimHalpert Joined: 7/11/2024 Last visit: 9/9/2025 Posts: 200 Rating: (27)	Hello, Have you transferred the license key to the USB? What do you mean with "License USB stick is physically available" but the USB device is empty? In any case, I recommend you to check this section of the ALM manual: Handling license keys
	Last edited by: JimHalpert at: 01/21/2025 10:07:56 If this post has been useful, don't forget to rate it!😊
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1/21/2025 10:07 AM	Rate (0)
EOZYURT Joined: 1/21/2025 Last visit: 2/3/2025 Posts: 4 Rating: (0)	Thank you for your reply. How can I create a ticket for technical support?

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1/21/2025 10:09 AM	Rate (0)
JimHalpert Joined: 7/11/2024 Last visit: 9/9/2025 Posts: 200 Rating: (27)	Here: Create New Support Request
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1/21/2025 10:11 AM	Rate (0)
EOZYURT Joined: 1/21/2025 Last visit: 2/3/2025 Posts: 4 Rating: (0)	The USB device containing the license file is included in the product content. However, there is no license file in the USB device. I think the license file was transferred from the USB device to the computer when licensing was done. When you wanted to remove the license from the computer, you had to transfer it back to this USB device. I remember it being like this. For some reason, the license file was not transferred to this USB device. It is not possible to access the computer we were using at that time.

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1/21/2025 10:12 AM	Rate (1)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 9/9/2025 Posts: 589 Rating: (123)	You can create it from the SIOS page, I attach a screenshot of exactly where. Once you create it, it will be forwarded to the licensing department so they can restore it for you! Attachment imagen (18).png (107 Downloads)
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1/21/2025 10:35 AM	Rate (0)
EOZYURT Joined: 1/21/2025 Last visit: 2/3/2025 Posts: 4 Rating: (0)	All my information is correct but the support page does not open. I looked at everything written on the page. Attachment Industry Support Siemens.jpg (107 Downloads)

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1/21/2025 2:23 PM	Rate (0)
JimHalpert Joined: 7/11/2024 Last visit: 9/9/2025 Posts: 200 Rating: (27)	Hello again Hve you tried contacting the WebMaster as says the fourth point?
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