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WinCC 7.2 Graphic Designer Crash

7/13/2014 1:39 PM	Rate (0)
TechDiff Posts: 17 Rating: (0)	Hello Everybody, I am facing a rather annoying issue with WinCC Graphic Designer , I am unable to open/Edit any picture in WinCC graphic Designer, each time the program starts, it gives me this error and I have no Idea why it's doing this , it was working perfectly last week. and when you show problem details you get Problem signature: Problem Event Name: APPCRASH Application Name: Grafexe.exe Application Version: 702.0.187.1 Application Timestamp: 511d788e Fault Module Name: MSVCR100.dll Fault Module Version: 10.0.40219.325 Fault Module Timestamp: 4df2be1e Exception Code: 40000015 Exception Offset: 0008d6fd OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 519b Additional Information 2: 519b9e6072a6ef0856a3aedacc0bc482 Additional Information 3: dba0 Additional Information 4: dba054379b6d32f1cb7e7abc29b2abd6 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt anyone faced an issue like this ? Thank you Attachment GraphicsDesigner Crash.jpg (405 Downloads)
TechDiff Posts: 17 Rating: (0)	Last edited by: TechDiff at: 7/13/2014 1:49 PM
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7/14/2014 9:35 AM	Rate (1)
bg2492 Posts: 7298 Rating: (2188)	Hello TechDiff, I recommend to install at first the actual Update 7 for WinCC V7.2. http://support.automation.siemens.com/WW/view/en/92023320 Maybe it solves the crash. If you would have the same problem with Update 7 too, you should create a manual userdump from "grafexe.exe" via Taskmanager. Then create a Service Request an send the userdump to the Technical Support. Regards Georg Berghof
bg2492 Posts: 7298 Rating: (2188)
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This contribution was helpful to 1 thankful Users TechDiff

7/14/2014 12:08 PM	Rate (0)
TechDiff Posts: 17 Rating: (0)	HelloGeorg , Thank you for your help , unfortunately I am still facing the same problem ... I'll send the dump file to technical support. Thanks again.
TechDiff Posts: 17 Rating: (0)
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7/15/2014 9:57 AM	Rate (0)
ASGrant Posts: 36 Rating: (0)	Hi I had a similar issue when installing WinCC 7.2 on a new PC. The issue occurred after installing WinCC and then running Windows7 updates. The solution was reload Windows7,run all Windows updates, disable updatesand then install WinCC. Hope this helps. Andrew
ASGrant Posts: 36 Rating: (0)
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This contribution was helpful to 1 thankful Users TechDiff

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