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TP700 Comfort. The OS does not boot

Created by: mr_ovchinnikov at: 6/13/2017 12:38 PM (41 Replies)

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6/13/2017 12:38 PM	Rate (0)
mr_ovchinnikov Posts: 19 Rating: (0)	Hello, The OS and the working project are not loaded on the TP700 Comfort operator panel (6AV2 124-0GC01-0AX0). When the power is turned on, the panel displays the initial screen with the inscription "SIMATIC HMI", runs through several squares meaning the download, that's all. See the photo. The operating system does not load. The panel was working with a working project, stood on the site, worked for more than 2 years. With the panel no action was taken, the picture was lost, and no longer loaded. I tried to boot the OS via TIA Portal and through Simatic ProSave. I tried various interfaces MPI / Profibus DP, Ethernet, USB. When trying to find the panel, the messages "No accessible device found in selected network" and "Scan completed. 0 compatible device of 0 accessible devices found ". Tell me, what can I do? Attachment P_20170613_142355.jpg (1632 Downloads)
mr_ovchinnikov Posts: 19 Rating: (0)
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6/15/2017 8:31 AM	Rate (0)
Sachinpatke Silver Member Joined: 12/9/2010 Last visit: 10/8/2022 Posts: 623 Rating: (77)	Hi mr_ovchinnikov, Try for OS update. If still not OK, send it for repairs.
	If you like the comment, rate it (right top) or thank it (left bottom). One who says he can & one who says he can't, are both correct-Confusius. Automation- C2C, Management Sachin Patke, India.
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6/16/2017 6:40 AM	Rate (0)
mr_ovchinnikov Posts: 19 Rating: (0)	When connecting via MPI / Profibus, TIA Portal and ProSave do not find the panel. It is not possible to load the OS into it.
mr_ovchinnikov Posts: 19 Rating: (0)
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6/16/2017 9:16 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 11/6/2024 Posts: 8768 Rating: (1170)	Hello, Did you try to connect using Prosave. And by Ethernet. Select the option "Reset to factory settings", then you have to insert the MAC Address of panel. See also the following link: How do you do an "Operating system update" (OS update) or "Reset to factory settings" on operator panels? Best regards, Wizard

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6/20/2017 8:47 AM	Rate (0)
mr_ovchinnikov Posts: 19 Rating: (0)	Hello, I tried to perform all operations on updating the OS. I read the documentation again, followed the steps in accordance with the instructions. Reset to factory settings is not performed. Simatic ProSave tries to establish a connection, as a result, displays the message "Error during initialization of communication". See attachment. Attachment ProSave.docx (1620 Downloads)
mr_ovchinnikov Posts: 19 Rating: (0)
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6/20/2017 10:01 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 11/6/2024 Posts: 8768 Rating: (1170)	Hello mr_ovchinnikov, Did you 'reboot' the panel? (When the message appeared, like in picture shown) Best regards, Wizard

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6/21/2017 1:42 PM	Rate (0)
mr_ovchinnikov Posts: 19 Rating: (0)	Hello, Yes. Everything was done in accordance with the document "Operating System Update with ProSave Operating System Update with ProSave", item 1.3 "Resetting the Operating System to the Factory Settings via Ethernet Connection". When a window appears with the message "Please boot the HMI device", I turned on the power of the operator panel. ProSave tries to establish a connection, then issues a message "Error during initialization of communication".
mr_ovchinnikov Posts: 19 Rating: (0)
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6/21/2017 1:59 PM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 11/6/2024 Posts: 8768 Rating: (1170)	Hello, Can you search for MAC Addresses? Or perhaps is it blocked by Firewall or Virusscanner. When you are using TIA Portal, go to portal view. Go to 'online access' -> ethernetcard of PC -> update accessible devices. When you are connected to PLC and or HMI, it should find the devices connected. Another possibiliy is to send panel to repair center. Best regards, Wizard

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12/13/2017 2:13 PM	Rate (0)
hamed and mostafa Posts: 1 Rating: (0)	hello dear i have the same problem do you find any solution for this? if yes please help me
hamed and mostafa Posts: 1 Rating: (0)
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5/15/2018 9:38 AM	Rate (0)
mr_ovchinnikov Posts: 19 Rating: (0)	Hey. I did not solve the problem. Several times I went to official service centers with a description of the problems. No one offered a solution option or a repair option.
mr_ovchinnikov Posts: 19 Rating: (0)
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